Frequently Asked Questions


If you can not see your answer in this list, please do not hesitate to call our Sales team on:
0871 288 4 288

  • How quickly can I expect to receive my number plates?
  • Are your number plates guaranteed?
  • Do you really sell registration numbers including a set of plates for £29.99 plus postage?
  • Why haven't I received my confirmation email?
  • Do you take telephone orders?
  • Is it safe to enter my credit card details on your site?
  • Can I order just accessories through your website?
  • Do you pre-drill number plates before despatch?
  • How long do I have to cancel my order?
  • Why do you want my telephone number?
  • Do you make metal number plates?
  • Do you manufacture pre-1973 number plates?
  • If I enter my email address will I receive endless unwanted emails?
  • Can I have my order despatched to an address that is different to my card address?
  • Are German Number Plates Legal

 


How quickly can I expect to receive my number plates?

Orders are processed, manufactured and despatched within FIVE working days. Please see our shipping information page
Please note some orders may be despatched earlier, and you will receive an email from us advising you that your order has been despatched. Some orders WILL require a signature upon delivery. Most orders are now shipped using Fedex Express


Are your number plates guaranteed?

All our number plates have a 12 month guarantee. If you have a problem with defective acrylic, or your pressed aluminium plate, please email us a picture of your defective number plate, together with your name, address, telephone number and plate details if they cannot be readily seen in full from the picture. We will then forward you a replacement plate. Plates that arrive faulty or damaged are NOT subject to warranty and must be returned for the fault to be assessed and replacement plates to be provided. Plates that arrive faulty or damaged should not be placed on a vehicle, as they will need to be returned. Please see returns policy under terms and conditions.

Do you really sell registration numbers including a set of plates for £28.00 plus postage?

No we do not! When you go into our platemaker you are ordering number plates only. You should only use our platemaker to order number plates for a registration you already own. Find out about available Registration Numbers from us.


Why haven't I received my confirmation email?

Some ISPs such as AOL have very fierce spam/junk filters so if you are certain you have entered your email address correctly then it's worth checking your spam/junk folders for our email. If you still haven't received one, it may be that your order did not go through properly, please give us a call on 0871 288 4 288 to make sure everything has gone through OK.


Do you take telephone order

If you are unsure, or not able to order online, or have a query that you feel has not been answered in our FAQs, please call us on 0871 288 4 288. Tell Me More about you.


Is it safe to enter my credit card details on your site?

Our site is fully secure linking with HSBC e-commerce to manage your transaction. You can verify this by checking for 's' in the URL bar (rather than http...you will see https) and some browsers will have a padlock icon in the bottom right of your screen.


Can I order just accessories through your website?

Yes of course you can!! Click the Accessories link on the lefthand side of the screen, choose what you want and add to basket. You then have the option to proceed to checkout or continue shopping.


Do you pre-drill number plates before despatch?

No, we do not pre-drill number plates as the holes are not standardized for all cars. We recommend you stick your number plate on with either 1mm sticky pads or 6mm sticky spacer pads. If you wish to drill the number plates yourself, you need to mask the plate (as you would a bathroom tile), use a 5.5mm high speed steel drill bit, and drill from front to back. Make sure you do not drill too close to the edge, and drill in to wood.


How long do I have to cancel my order?

Number plates are bespoke items made specifically to order - they cannot be sold to someone else if your change your mind. We start work on your number plate order the moment it's received, so we can meet our deadlines. We strongly suggest if you have any queries or are uncertain of what you need, you call us BEFORE placing your order, as refunds cannot be given.


Why do you want my telephone number?

If there is a problem with your order, or something that is not clear, we will have to contact you to make sure we fully understand what you require. These details are NOT given to any third party they are for our own use only.


Do you make metal number plates like the ones in Germany?

Yes, we press German number plates, using the same equipment used in Germany.


Do you manufacture pre-1973 number plates?

We manufacture black and silver (or black and white) acrylic classic number plates AND pressed black and silver / black and white classic pressed metal number plates View Vintage Plates.


If I enter my email address will I receive endless unwanted emails?

No. Craigsplates does not sell your information to any third party. We need your email address to provide you with confirmation of your order, to contact you if we are unable to contact you by telephone and to notify you when your order has been despatched.



Can I have my order despatched to an address that is different to my card address?

Yes. There is a section for you to enter your delivery address but we still need your card address otherwise your payment transaction will not authorise correctly with our e-commerce providers. Please note the card address should be the address that your statement is sent to.


Are German Number Plates Legal?

No, German number plates are NOT legal to use in the UK, we have a dedicated page for the LAW on German Plates.


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